Terms of Service
The terms that apply when you engage Magnet Minds for advertising, web, email or AI video work.
MAGNET MINDS Ltd. is a marketing agency registered in Bulgaria, with its address at Ekzarh Yosif I, Dobrich 9300, Bulgaria ("we", "us", "the agency"). These terms govern the services we provide to you ("you", "the client").
By booking a call, accepting a proposal, or paying an invoice, you agree to these terms.
We provide paid advertising management (Google Ads, Meta Ads), website design and development, email marketing, SEO, and AI-generated video production under the mAInds brand.
The exact scope, deliverables, timeline and price for your engagement are set out in the proposal we send you. Where this document and your proposal differ, the proposal takes precedence.
An engagement begins when you accept a written proposal and the agreed payment is received. Until then, no work is reserved and no timeline is guaranteed.
Prices quoted on this website are starting prices. Final pricing depends on scope and is confirmed in the proposal.
Unless your proposal states otherwise:
- Project work is invoiced 100% in advance.
- Monthly retainers are invoiced at the start of each month.
- One-time setup fees are invoiced with the first payment.
- Advertising spend is paid by you directly to the platform and is not included in our fees.
- AI generation credits for video work are billed at cost and itemised on the invoice.
All prices are in EUR. Late payment may result in work being paused.
Where we publish a guarantee, it applies only under the conditions stated alongside it, and only where you have met your obligations under "What We Need From You".
Guarantees relate to delivery timelines and the specific outcomes named. We do not guarantee revenue, profit, or a specific return on ad spend, as these depend on your offer, pricing and market.
A guarantee remedy is limited to the remedy stated (for example a fee credit or free continuation) and does not create a right to a refund beyond that.
To deliver on time we need: timely access to accounts and assets, a named decision-maker, and feedback within the review windows we agree. Where a deadline depends on your input, our timeline starts when we have what we asked for.
You confirm that any brand assets, images, text or products you provide are yours to use and do not infringe anyone else's rights.
On full payment, you own the deliverables we produce for you: website code and copy, ad creative, video files and source files, and the accounts created in your name.
We retain the right to display completed work in our portfolio and marketing, unless you ask us in writing not to.
We retain ownership of our own internal templates, processes and tooling.
Parts of our video and creative work are produced using artificial intelligence tools, directed and reviewed by us. See our AI Transparency statement for detail on how this works and what it means for you.
Where you publish AI-generated or AI-manipulated content, you are the deployer under the EU AI Act and responsible for any disclosure required in your market. We will tell you which assets are AI-generated so you can comply.
Our work depends on platforms we do not control, including Google, Meta, Shopify and AI providers. We are not responsible for their outages, policy changes, account suspensions or pricing changes.
Ad accounts are created in your name. You remain responsible for complying with each platform's policies.
To the extent permitted by Bulgarian law, our total liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim.
We are not liable for indirect or consequential loss, including lost profit, lost data or business interruption.
Nothing here limits liability for fraud, or for anything that cannot be limited by law.
Monthly engagements may be ended by either side with written notice before the next billing date. Work already invoiced is not refunded, and work delivered up to that point remains payable.
Project work may be stopped by you at any time; fees for completed stages are non-refundable.
We may end an engagement if payment is overdue, if requested work would breach a platform policy or the law, or in cases of abusive conduct.
These terms are governed by the laws of the Republic of Bulgaria. Disputes fall to the competent courts of Bulgaria. Where you are a consumer, mandatory consumer protections in your country of residence still apply.
Questions about these terms: [email protected]
MAGNET MINDS Ltd., Ekzarh Yosif I, Dobrich 9300, Bulgaria